At Mobile Detailing Provence, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and related services. We comply fully with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We may collect and process the following data about you:

Personal identification information such as your name, address, phone number, and email address when you make a booking or inquiry.
Service-related information including details about the vehicle and requested services.
Payment information necessary to process transactions through secure payment gateways; however, sensitive financial information is processed by trusted third-party providers and is not stored on our systems.
Technical data such as IP address, browser type, and browsing behavior on our site through cookies and similar technologies.

How We Use Your Information

Your information is used to:

Provide and manage our mobile car detailing services efficiently.
Process bookings, payments, and communicate about appointments or service updates.
Improve our services and personalize your experience on our online platform.
Comply with legal obligations and respond to lawful requests by public authorities.
Send administrative communications relevant to your use of our services.

Data Sharing and Disclosure

Mobile Detailing Provence does not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers who assist in delivering our services, such as payment processors and IT service providers, under strict confidentiality agreements. We also may disclose information if required by law or to protect our legal rights.

Cookies and Tracking Technologies

Our site uses cookies to enhance user experience, analyze site traffic, and deliver personalized content. You have the right to accept or refuse cookies. Disabling certain cookies may affect functionality and your overall experience on our platform.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. When your data is no longer needed, it is securely deleted or anonymized.

Your Rights Under GDPR

Under the GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data where there is no legitimate reason for its continued processing.
Object to processing or request restriction of processing in certain circumstances.
Data portability, allowing you to obtain and reuse your data across different services.
Withdraw consent at any time when processing is based on your consent.
Lodge a complaint with a supervisory authority if you believe your data is not being handled lawfully.

To exercise any of these rights or for any questions regarding your personal data, please contact us via our registered business address.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no internet transmission can be guaranteed to be 100% secure.

International Data Transfers

If your data is transferred outside the European Economic Area, we ensure it is protected by appropriate safeguards to maintain the level of protection required by data protection laws.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children below this age.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this site with the updated date.

Contact Information

Mobile Detailing Provence
27 Rue Jean Jaurès, 2nd Floor
13001 Marseille
Provence-Alpes-Côte d'Azur
France